Incidents Attended 2020/21

In 2020/20 we attended 23,730 incidents, an increase of 1.6% on the 23,355 incidents attended in 2019/20.  The pie chart shown via the following link provides a breakdown into the categories of the calls attended.

Incidents Attended 2020/21.

The tabs below give further details of West Yorkshire Fire and Rescue Service performance during 2020/21 in the following categories

  • Fires
  • Accidental Dwelling Fires (ADF)
  • False Alarms
  • Compliments and Complaints (Feedback)
  • Performance Reports


Primary Fires

Primary fires are the most serious type of fire.  Reductions in primary fires can be attributed to targeted fire prevention and protection work.

There were 2919 Primary fires in 2020/21 which is lower than the 3065 in 2019/20.  Fire fatalities in 2020/21 were 11, which is lower than the 14 in 2019/20. Fire Casualties have decreased, being 142 in 2020/21 and 160 in 2019/20.

Primary Fires 2020/21


Deliberate Fires

We work, in partnership with other agencies, to try to reduce the number of arson incidents across West Yorkshire.

Primary deliberate fires have decreased by 8.2% between 2019/20 (1279) and 2020/21 (1174) and secondary deliberate fires have increased by 6.6% (from 4195 to 4473).

Deliberate Fires 2020/21



Preventative work carried out by the service can be quantified by a reduction of occurrences of accidental dwelling fires (ADF).

Accidental dwelling fires have decreased by 16.8% between 2019/20 (958) and 2020/21 (893) and injuries arising from these accidental dwelling fires have decreased from 115 to 88.  The number of deaths in accidental dwelling fires has decreased from 10 to 6.

Regular fire prevention campaigns and Safe and Well visits have promoted the use and maintenance of smoke alarms in dwellings.  In 2020/21, smoke alarms activated in 55.10% of dwelling fires; which is an increase on the 55.32% during 2019/20 and remains a huge improvement on 27.90% during 2004/05.

Accidental Dwelling Fires 2020/21

False Alarms

False Alarms

In 2020/21 we received 3087 false alarm calls resulting from alarms raised by automatic fire detection equipment in non-domestic premises.  This is a decrease of 2.9% on the previous year’s 3180 false alarm calls.

To further reduce the instances of false alarms within non-domestic premises, WYFRS introduced a charging policy for persistent false alarms on 1 April 2014. The pilot which ran for 18 months sought to encourage those responsible for fire alarms to manage them appropriately and reduce the number of false alarms we attend.  For those who continue to generate persistent false alarms that result in the attendance of WYFRS a charge of £385 is issued.

False Alarm Calls 2020/21



During the period 1 April 2020 to 31 March 2021 West Yorkshire Fire and Rescue Service (WYFRS) received 194 compliments and 40 complaints.

The number of compliments indicates that the service provided by WYFRS to its local communities continues to meet and, at times, exceed the public’s expectations of our performance.

The reports below provide details of compliments and complaints for each of the periods 2009/10 to 2020/21.

Compliments and Complaints 2020-2021
Compliments and Complaints 2019-2020
Compliments and Complaints 2018-2019
Compliments and Complaints 2017-2018
Compliments and Complaints 2016-2017
Compliments and Complaints 2015-2016
Compliments and Complaints 2014-2015
Compliments and Complaints 2013-2014
Compliments and Complaints 2012-2013
Compliments and Complaints 2011-2012
Compliments and Complaints 2010-2011
Compliments and Complaints 2009-2010


Performance Report

Performance Report

West Yorkshire Fire and Rescue Service reports on performance regularly throughout the year.  These reports include targets which are set annually.  For the latest report click on the link below:

Performance Management Report 2022-23

The final reports for the previous five years is shown below:

Performance Management Report 2021-22

Performance Management Report 2020-21

Performance Management Report 2019-20

Performance Management Report 2018-19

Performance Management Report 2017-18