Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 


We’ll consider your request and get back to you in 28 days. 

If you cannot view the map on our ‘contact us page, email

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us 

How accessible this website is:

We know some parts of this website are not fully accessible: 

  • you cannot modify the line height or spacing of text 
  • most older PDF documents are not fully accessible to screen reader software 
  • live video streams do not have captions 
  • some of our online forms are difficult to navigate using just a keyboard 
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page 

This website is run by West Yorkshire Fire and Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

Technical information about this website’s accessibility

West Yorkshire Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed in the expandable block below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:
  • Some form elements do not have appropriate labels, so people using a screen reader cannot access the information. 
  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.
  • Home page - referring to the magnifying glass at the top of the website. This fails WCAG 4.1.1 Parsing. To solve this problem, Big Blue Door will fix the following: Document has multiple elements references with ARIA with the same id attribute: edit-keys, before 31st March 2023.
Disproportionate burden:
Navigation and accessing information
  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • It’s not possible for users to change text size without some of the content overlapping.
Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.
Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By August 2024, we plan to either fix these or replace them with accessible HTML pages.

Some of our PDFs andThe accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.


Live Video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

The Accessible Content Toolkit project is now underway. This will focus on reviewing online documents (including Word and PDF), creating accessible templates, and supporting departments to produce accessible documents.

Preparation of this accessibility statement

This statement was prepared and reviewed on 10th February 2023.

This website was last tested on 10th February 2023. The test was carried out by WYFRS Corporate Communications, alongside our digital partner Big Blue Door. 

We used this approach to deciding on a sample of pages to test. We used website accessibility testing tools Lighthouse, Wave and axe DevTools to test a total of 10 pages on our website, including various content and webforms.

You can read the full accessibility test report here.

Withdrawal of support for Internet Explorer:

Microsoft Internet Explorer is now end-of-life in the Microsoft Lifecycle Policy, which means that support is gradually being withdrawn. 

This means that the final version of Internet Explorer, version 11 (IE11) is now supported in fewer places, ahead of a final support withdrawal. 

To access our website please use an alternative browser.