They liaise with contractors working at the Station and respond to queries made over the telephone or via email.
Being proactive, an effective communicator with a good customer service ethos and able to work as part of a diverse team are very important, as are having good levels of literacy, numeracy and ICT knowledge.
Because Station Clerks are very often the public face of our Stations, so being able to communicate in a community language can be a particularly valuable skill for them to have.
As well as being the ‘face’ of the Station and being central to Station activities, they play a key role in assisting the day to day running of the Station. They take on a pivotal role in supporting ‘Safe and Well’ visits in the local community and engage with the community to plan visits for fire crews at various local events and venues.