Are you a confident technical support analyst who enjoys solving problems, supporting colleagues and delivering a great customer experience? If you like working as part of a friendly, collaborative team, this could be the opportunity for you!

You can help West Yorkshire Fire & Rescue Service by joining our friendly Service Desk team within Digital, Data and Technology (DDaT), supporting colleagues and communities across West Yorkshire.

We offer an excellent package including generous holiday entitlement, family friendly policies, 37 hour week flexible working arrangements, including hybrid working, local government pension scheme, free onsite parking, Sports and Social Club with free use of gym, an Employee Assistance Program and car salary sacrifice scheme.

Job Purpose: To provide high-quality technical support and guidance to colleagues, helping to ensure the effective operation, maintenance and continuous availability of ICT systems and services across the organisation.

Key Responsibilities: You will deliver first-line technical support and user guidance, resolve ICT incidents and requests, carry out routine system maintenance, and help ensure DDaT service delivery meets agreed performance targets while providing an excellent customer experience.

Essential requirements: You will have demonstrable experience of working within a technical Service Desk or IT support environment, strong customer service and problem-solving skills, and be educated to NVQ Level 3 in a computer-related subject or possess equivalent relevant experience or training.

Job share applicants are welcome to apply.

We offer flexible working arrangements, including hybrid working. Whilst you will be required to work from our offices for parts of your initial training, after this you’ll work both in the office and from home as part of our ‘hybrid’ working model. Therefore, applicants must have a reliable home internet connection.

The post is subject to a Standard Disclosure and Barring Service Check.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

We are a caring organisation; we promote an environment of inclusivity and learning, and welcome people from all walks of life – just as long as you can show commitment to our values such as integrity and teamwork.

For further details and to apply online please visit www.westyorksfire.gov.uk/careers.

Closing date for all applications is Sunday 6^th September 2026.

Click here for Job Description

Click here for Terms and Conditions

Click here for Guidance Document

Click here for Additional Guidance for our new E-recruitment System

All correspondence will usually be sent to your email account registered with the online recruitment system rather than by letter. Please check your email account regularly.

If after reading all of this information, you are interested in applying, please read the documents listed above for more details and click on 'Apply' for the application form.

Please note we do not accept CVs. If you are viewing this vacancy on ‘jobsindeed’ or other external platform, the only way to apply for this vacancy is to visit www.westyorksfire.gov.uk/careers/ and complete the application form via our online Access vacancy system.

We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, racially and ethnically diverse applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia. We are a ‘Real Living Wage’ employer

West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve. This includes protecting vulnerable adults, children and young people from potential neglect and harm. All employees must share the same commitment.

Join West Yorkshire Fire and Rescue Service and Make a Real Difference

At West Yorkshire Fire and Rescue Service (WYFRS), we are committed to our vision of Making West Yorkshire Safer. Serving a population of more than two million people across almost 800 square miles, we are proud to be an organisation where everyone is encouraged, trusted and supported to play their part in protecting our communities and improving safety and wellbeing across West Yorkshire.

With more than 1,400 colleagues, 40 fire stations and a strong reputation for innovation, collaboration and continuous improvement, WYFRS offers a unique opportunity to influence strategic direction, lead significant programmes of change and make a lasting contribution to the safety of the communities we serve.

As an Area Manager, you will play a pivotal role in shaping the future of our Service and ensuring our organisational readiness. You will provide strategic leadership across a significant functional area, contribute to the delivery of our organisational priorities and lead operationally at major incidents. Working as part of our senior leadership team, you will help drive continuous improvement, organisational change and excellence in service delivery.

The service had three Area Managers, each responsible for one of the following portfolios:

• Service Delivery

• Operations Support

• Service Support

What We're Looking For

This opportunity is right for you if you are a substantive and competent Wholetime Group Manager (or above) with a strong track record of strategic leadership, service improvement and operational delivery within a UK Fire and Rescue Service.

You will be committed to our vision of Making West Yorkshire Safer and demonstrate the NFCC Core Code of Ethics in everything you do.

You will bring significant experience of leading through complexity, managing major operational incidents and translating strategic priorities, performance and risk into meaningful outcomes. You will understand the opportunities and challenges facing the Fire and Rescue Service, including culture, workforce capability, community risk, transformation and financial sustainability, and be able to turn these into opportunities for innovation and improvement.

Your leadership style will be visible, compassionate and inclusive. You will build trust, develop high-performing teams and create positive relationships with colleagues, representative bodies, partners, stakeholders and the diverse communities we serve.

Above all, you will be an inspiring and values-led leader who operates with honesty, integrity and respect, leading with openness, accountability and a genuine commitment to making a difference for our people and communities.

What We Offer

• 20% Flexible Duty System (FDS) allowance plus an additional 19.5% Continuous Duty System allowance.

• Lease car scheme.

• Relocation assistance package (if relocating from outside of West Yorkshire).

• Access to an employee assistance programme.

• Excellent Training and development opportunities.

• Free use of gym.

• Sports and social clubs.

To be eligible to apply you should:

• be a substantive and competent Wholetime Group Manager (or above).

• be committed to meet the requirements of the continuous duty system.

• be committed to our vision of “Making West Yorkshire Safer”.

• demonstrate the five ethical principles of the NFCC core code of ethics.

• be an experienced fire and rescue service officer.

• be able to demonstrate your ability to operate at the highest level of leadership.

• have considerable experience of dealing with major operational incidents and knowledge of command systems.

• have a strong track record of strategic leadership, service improvement and operational delivery.

Timeline

Applications open:                                           Monday 17 August 2026.

Applications close:                                          13:00 on Monday 14 September 2026.

Shortlisting:                                                     Tuesday 15 and Thursday 17 September 2026.

Psychometric Assessments & CPG

E-learning:                                                      w/c Monday 21 September – Sunday 4 October 2026.

CPG (The Career Progression Gateway)
(pass/fail)                                                        w/c Monday 5 October 2026.

Operational command (pass/fail)                    w/c Monday 5 October 2026.

Final interviews/stakeholder panel:                  Monday 12, Wednesday 14 and Monday 19 October 2026.

Final appointment decisions by Friday 23^rd October.

It will be necessary for shortlisted applicants to attend Fire Service Headquarters for a full day during the w/c Monday 5 October and then, if the Operational Command Assessment and the CPG assessment are passed, again on the 12^th, 14^th or 19^th October for final interviews.

For an informal and confidential discussion about this role, please contact:

DCFO Dave Walton at dave.walton@westyorksfire.gov.uk  

ACFO Nick Smith at nick.smith@westyorksfire.gov.uk

For an informal and confidential discussion about the recruitment process, please contact Director of People and Culture, Sonia Pawson at Sonia.Pawson@westyorksfire.gov.uk

Click here for Job Description.

Click here for Continuous Duty System Policy.

Click here for Relocation Assistance Policy.

Click here for Our Values

Click here for NFCC Code Code of Ethics

Click here for Guidance Document

Click here for Additional Guidance for our new E-recruitment System

All correspondence will usually be sent to your email account registered with the online recruitment system rather than by letter. Please check your email account regularly.

If after reading all of this information, you are interested in applying, please read the documents listed above for more details and click on 'Apply' for the application form.

Please note we do not accept CVs. If you are viewing this vacancy on ‘jobsindeed’ or other external platform, the only way to apply for this vacancy is to visit www.westyorksfire.gov.uk/careers/ and complete the application form via our online Access vacancy system.

We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, racially and ethnically diverse applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia. We are a ‘Real Living Wage’ employer.

West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve. This includes protecting vulnerable adults, children and young people from potential neglect and harm. All employees must share the same commitment.

Have you got a sharp eye for detail and a passion for assurance and improvement? Do you enjoy understanding how things are working and helping to make them better? As an Organisational Assurance Officer, you’ll support West Yorkshire Fire and Rescue Service (WYFRS) to assess performance, gather evidence, and identify strengths and improvements. You’ll provide assurance across the organisation, offering insight, supporting learning, and helping ensure safe and effective services for our communities.

If you’re organised, curious, and want to make a real difference, this could be the role for you.

You can help West Yorkshire Fire & Rescue Service by delivering robust assurance through clear insight, effective challenge and targeted support to drive continuous improvement.   Working at the heart of governance and assurance, you’ll gather evidence, analyse performance and help ensure we are delivering safe, effective services for our communities.

We offer an excellent package including generous holiday entitlement, family friendly policies, 37 hour week flexible working arrangements, including hybrid working, local government pension scheme, free onsite parking, Sports and Social Club with free use of gym, an Employee Assistance Program and car salary sacrifice scheme

Job Purpose: To support West Yorkshire Fire and Rescue Service by delivering assurance activity that tests performance, demonstrates compliance, and drives continuous improvement aligned to the Community Risk Management Plan (CRMP), Strategic Action Plan and Fire Standards

Key Responsibilities: Working in the Service Improvement and Assurance Team you will deliver organisational assurance to evidence compliance, identify learning and drive improvement ensuring readiness for internal and external scrutiny.

Essential requirements:

• Experience and involvement with internal and external quality assurance processes/inspection within a large organisation.

• Experience in leading and implementing continuous improvement initiatives using methodologies to enhance service delivery.

• Experience of supporting organisational change and benefits realisation to improve efficiency and align with strategic objectives.

• Knowledge of governance, risk and improvement framework

We offer flexible working arrangements, including hybrid working. You will need to work from our offices during parts of your initial training. After this, you can choose to work both from the office and from home as part of our hybrid working model. Applicants interested in hybrid working must have a reliable home internet connection.

The post is subject to a Standard Disclosure and Barring Service Check.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 1100 firefighters who work round the clock, plus around 350 support staff, who help people and save lives.

We are a caring organisation; we promote an environment of inclusivity and learning, and welcome people from all walks of life – just as long as you can show commitment to our values such as integrity and teamwork and the NFCC Core Code of Ethics.

Job share applicants are welcome to apply.

Click here for Job Description

Click here for Terms & Conditions

Click here for Guidance Document

Click here for Additional Guidance for our new E-recruitment System

All correspondence will usually be sent to your email account registered with the online recruitment system rather than by letter. Please check your email account regularly.

If after reading all of this information, you are interested in applying, please read the documents listed above for more details and click on 'Apply' for the application form.

Please note we do not accept CVs. If you are viewing this vacancy on ‘jobsindeed’ or other external platform, the only way to apply for this vacancy is to visit www.westyorksfire.gov.uk/careers/ and complete the application form via our online Access vacancy system.

We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, racially and ethnically diverse applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia. We are a ‘Real Living Wage’ employer

West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve. This includes protecting vulnerable adults, children and young people from potential neglect and harm. All employees must share the same commitment.

Shape the Future of Fire Safety at West Yorkshire

We are seeking applications from substantive Watch Managers who are interested in joining the Fire Protection Team. Successful candidates will complete an Apprenticeship for this role.

Working in Fire Protection offers a unique opportunity to combine operational experience with specialist fire safety expertise. If you are looking to broaden your leadership experience, influence safer buildings, develop recognised professional qualifications and contribute strategically to community safety, we encourage you to apply.

Working within Fire Protection offers the chance to:

• Lead and support fire safety audits across a diverse range of premises.

• Influence fire safety standards and community outcomes through education, engagement and enforcement activity.

• Develop expertise in building construction, fire engineering principles and fire safety legislation.

• Support significant building safety and remediation programmes.

• Gain nationally recognised Fire Protection qualifications and specialist training.

• Work alongside experienced Fire Protection Officers, Inspecting Officers and external partners.

• Contribute to organisational priorities and national fire sector initiatives.

This opportunity provides:

• A structured development pathway into Fire Protection.

• Specialist qualifications and professional accreditation opportunities.

• Experience of regulatory and enforcement activity.

• Exposure to strategic risk management and building safety challenges.

• Enhanced leadership and stakeholder engagement experience.

• Greater understanding of the wider role of the Fire and Rescue Service.

We are looking for individuals who:

• Demonstrate strong leadership and professional judgement.

• Have excellent communication and relationship-building skills.

• Are motivated to learn and develop new technical skills.

• Can work independently whilst contributing to a high-performing team.

• Are committed to improving outcomes for communities through prevention and protection activities.

Eligibility Requirements:

• Substantive and competent Watch Manager.

• Hold and maintain all qualifications required for their current role.

• Have no current/outstanding development action plans, performance improvement plans or capability issues related to competency.

• Be free of current formal disciplinary awards throughout the entire process.

• Demonstrated effectiveness in current role (as per Annual Review).

• Full and current driving licence.

Applicants must be available to commence employment in this role on 4^th January 2027 and must be available to attend the following key training dates:

Successful candidates are expected to stay within Fire Protection for a minimum of 2 years following completion of the apprenticeship scheme, which is expected to last 2 years. You will work the Grey Book flexi duty system; working within Fire Protection is not considered a specialist role in terms of attracting ARA/SSA payments.

Please note, it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a tax change. Further information on Annual Allowance can be obtained from the Pensions team.

For an informal discussion regarding this role, please contact the Fire Protection Management Team.

Click here for Job Description

Click here for Guidance Notes

Click here for Additional Guidance on our new E-recruitment System

All correspondence will usually be sent to your email account registered with the online recruitment system rather than by letter. Please check your email account regularly.

If after reading all of this information, you are interested in applying, please read the documents listed above for more details and click on 'Apply' for the application form.

Please note we do not accept CVs.  If you are viewing this vacancy on ‘jobsindeed’ or other external platform, please be advised this vacancy is only open to West Yorkshire Fire and Rescue Service employees.

For recruitment queries please contact Applications@westyorksfire.gov.uk