Who we are

Operating 24/7, 365 days a year, our Fire Control Operators work in four teams, otherwise known as watches. They work on a shift basis, days and nights.

This is a highly skilled role that goes far beyond answering phone calls; it is a commitment to public service. Each member of fire control is part of a team that prioritises the protection of lives, property, and communities of West Yorkshire around the clock. This vital work ensures every incident is managed safely and effectively, with the best possible outcome for the public.

What fire control do

Fire control is the first point of contact for 999 emergency calls for the fire and rescue service. Fire control operators actively manage the incident from start to finish, from when the emergency call is received, through to its conclusion and beyond.

Using technology and thorough training, fire control personnel manage resources, and support fire crews during incidents. They gather and share detailed information as the situation develops and liaise with other emergency services and other agencies. 

• Receive and manage 999 emergency calls to the fire and rescue service;
• manage and mobilise fire and rescue service assets;
• communicate with other emergency services and other agencies when needed;
• monitor and manage radio communications and other communication systems;
• monitor and support incidents from start to finish and maintain accurate logs;
• record data to contribute to learning and improvement and statistical reports;
• handle a range of non-emergency telephone and email communications;
• manage and carry out other essential activities in relation to incidents and the day-to-day work of the fire and rescue service; and
• take part in ongoing training and development activities.