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FAQs

This collection of frequently asked questions (FAQ) provides brief answers to many common questions about West Yorkshire Fire and Rescue Service.  The questions have been split into appropriate categories that can be accessed by clicking on the tabs at the top of the page on the right.

Some of the FAQs also provide links to more detailed information available from this website. Please check here first for the answer, but if you need further assistance email:

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Further Assistance

Careers Questions

Can I register for alerts for future job vacancies?
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Yes, you will need to register on our online e-recruitment system. You will need to provide your name, email address and choose a case-sensitive password which needs to include letters and numbers. You will then be able to select which roles you want to be alerted for e.g. all vacancies/firefighting/support staff roles.

Each time you use the e-recruitment system you will need to enter a username and your password. In the vast majority of cases your username will be the email address that you used to register with initially. If you forget your password, simply enter the email address you registered with on the system and it will be emailed to you.

Do you just employ Firefighters?
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No. We employ professionals across financial services, employment services, legal services, occupational health and safety, information and communications technology, and administration services. Each of these areas plays a vital role in enabling our front line teams to provide exceptional services to the communities of West Yorkshire.

What do firefighters do?
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Our firefighters hold one of the most respected roles within the community. They respond to emergencies, work to prevent incidents from occurring, and help protect the people, property and environment of West Yorkshire.

To achieve our ambition of Making West Yorkshire Safer and to provide an excellent service to all our communities, we must recruit and retain firefighters who can recognise, understand and respond to the diverse needs of the people we serve. A workforce that reflects the communities of West Yorkshire is better placed to build trust, strengthen relationships and deliver the highest standards of service.

To find out more about becoming a firefighter and the work they do, please visit joinwyfirefighters.com 

What's the difference between Wholetime and On-call firefighters?
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Firefighters can serve either as wholetime or on call firefighters.

Wholetime firefighters are employed on a full time basis and are permanently based at a fire station, responding to emergencies as part of their regular duties.

On call firefighters provide emergency cover from their local fire station and are alerted when they are needed to respond to incidents. They are required to live and/or work within five minutes of their station and often balance their firefighting role alongside other employment, studies or personal commitments.

To find out more about wholetime and on call firefighting roles, including current recruitment opportunities, visit joinwyfirefighters.com 
 

Where can I find WYFRS current vacancies?
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All vacancies are published on the Careers section of our web site. 

Fire Station Open Days and Events

Are there any Fire Station Open Days or Events planned?
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Some of our open days and events are listed on our Newsroom Page. 

We also regularly update our social media accounts with any planned events and open days, so be sure to follow us - @WYFRS

 

Fire Safety In The Home

What is a 'Safe & Well' visit?
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Find out more about our and how to request one, by visiting our dedicated page -  Safe and Well visits

My smoke or heat detector is bleeping. What should I do?
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If your detector was supplied by another organisation or purchased from a retailer, please contact the installer or manufacturer.
If it was supplied West Yorkshire Fire and Rescue Service (WYFRS):

  1. Press the test button once to silence the bleep for up to 8 hours.
  2. Vacuum the detector to remove any dust or debris. 
  3. Ensure your home is kept at a reasonable temperature, particularly during colder weather. 

If the detector continues to bleep, contact the manufacturer, Fire Blitz, on 0800 0086568. They will ask for the date of manufacture which can be found on the side of the detector. If the detector is faulty and within its 10-year warranty, they will arrange a replacement. 
Remember:  

  • Test your detectors every week.
  • WYFRS detectors are provided as a gift, but ongoing maintenance is your responsibility. 
  • If you rent your home, report faulty detectors to your landlord or housing provider. 
My hard hearing system has a flashing yellow light. What should I do?
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A flashing yellow light may be normal for up to 72 hours after installation while the back-up battery charges. 

Check that the unit is plugged in and receiving power. If the power supply has been interrupted, the back-up battery may need time to recharge, which can cause the yellow light to flash.

If the light continues to flash after 72 hours, contact the manufacturer, Fire Blitz, on 0800 0086568 for troubleshooting advice.

 

What support is available for people with sight, hearing or mobility impairments?
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WYFRS can provide fire safety advice and, where appropriate, install additional smoke detectors or specialist hard of hearing systems as part of a Safe and Well visit.

If you require more advanced support or equipment, we can refer you to partner organisations that can assess your needs and advise on specialist products, including: 

  • High-visibility labels and stickers
  • Strobe light alarms
  • Vibrating pillow alarm systems
  • Other assistive technology designed to support independent living

Accessible PDF versions of our fire safety leaflets are also available for use with screen reader software. 
You may also find the following organisations helpful:

  • Royal National Institute for the Blind (RNIB)
    Telephone: 0845 766 9999
    Website: www.rnib.org.uk
  • Royal National Institute for the Deaf (RNID)
    Telephone: 0808 808 0123
    Textphone: 0808 808 9000
    Website: www.rnid.org.uk
  • Fire Kills
    Government fire safety advice and guidance
    Website: Fire Kills
     
How do I arrange a Safe & Well visit to get a free smoke alarm for my property?
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West Yorkshire Fire & Rescue Service will, subject to an initial assessment, arrange to visit you at home and carry out a ‘Safe & Well’ visit. As part of this process, we may fit a range of free interventions including smoke detection, to help you reduce the risk of fire in your home.

Visits are carried out seven days a week, from 9am to 9pm.

For more information on ‘Safe & Well visits’ and how to request one click here.

Risk Management

What are the consequences of not doing Risk Management?
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West Yorkshire Fire and Rescue Service will not have insight into how the service could be improved, consequently the wrong allocation of resources could be made.  

Decisions will be made without complete information or adequate knowledge of future consequences, the overall probability of reducing risk to life will be lower.

What can Risk Management do for West Yorkshire Fire and Rescue Service?
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There will be a cultural shift from reactive to proactive decision making that avoids problems before they arise. Anticipating risk trends will become a part of everyday business, and the management of risks will be an integral part of strategic planning.

What does success look like?
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An effective Integrated Risk Management Plan should:

  • Identify existing and potential risks to the community within the authority area;
  • Evaluate the effectiveness of current preventative, protective, and response arrangements;
  • Identify opportunities for improvement and determine policies and standards for prevention and intervention;
  • Determine resource requirements to meet these policies and standards;
  • Include arrangements for implementation, monitoring, audit and review

The primary objective is to make the service more responsive to locally identified needs and enable better delivery of community safety.

What is Risk Management?
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Risk Management is a practice with processes, methods, and tools for managing risks in an organisation. It provides a disciplined environment for proactive decision making to:

  • Assess continuously what could go wrong (risks);
  • Determine which risks are important to deal with;
  • Implement strategies to deal with those risks

For further information on Risk Management and to view our please click on the Related Pages link below.

Community Risk Management Strategy

Property Management

How are procurement methods determined?
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All tendering and works procurement is carried out in accordance with the Standing Orders of West Yorkshire Fire and Rescue Authority.

Do any schemes fall under European Advertising Requirements?
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When major schemes are appropriately sized, requirements for suitable consultants or contractors are advertised for selection in accordance with the requirements of the Official Journal of the European Union.

Will contractors placed on the approved contractors list be guaranteed work?
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Inclusion on the approved list does not necessarily mean that contractors will automatically be given the opportunity to tender/quote for work, nor will there be a guarantee that contractors will be awarded any contracts for work. However when planning works, consideration will be given to the suitability of contractors for the type and category of work to which their application applies.

How do contractors remain on the approved contracts list?
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To maintain eligibility for selection, contractors must ensure they submit their Insurances and Health and Safety details and the like annually or when expiry dates are reached or alternatively, ensure that their Constructionline registration remains valid.

Additionally, the Authority reserves the right to suspend or remove any Contractor from the list if:

  • The Contractor is or becomes, in the opinion of the Authority, unsuitable for inclusion on the list.
  • The Contractor is unsatisfactory in respect of any contract awarded to him by the Authority.
  • The Contractor fails to tender, without adequate warning or notice, on one or a number of occasions having been invited to do so.
  • The Contractor declines to tender on two occasions having been invited to do so.
How do contractors gain inclusion on the approved contractors list?
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Selection of contractors is generally determined by meeting the requirements of the West Yorkshire Fire and Rescue Authority Approved Contractor’s document which is available on request from the Property Management Unit.

Alternatively, current registered members of Constructionline may be considered and selected.

How are contractors selected for work?
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Generally, suitable contractors are selected for work from the approved contractors list which is managed by the Property Management Unit.

What categories of work do the Property Management Unit deal with?
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All kinds of construction, refurbishment, maintenance and repairs including building services and estates management.

Related

Safe and Well Visits

Find out about our Safe and Well visit, what happens during a visit and see if you are eligible.
Find out more

Smoke Detectors and Assistive Technology

Find out more

Contact us

Find the best ways to get in touch with us.
Find out more
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