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Accessibility Statement

This accessibility statement applies to https://www.westyorksfire.gov.uk/ and the campaign microsites: https://oncall.joinwyfirefighters.com/, https://fulltime.joinwyfirefighters.com/ 

These websites are run by West Yorkshire Fire and Rescue Service (WYFRS). We want as many people as possible to be able to use these websites. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the websites using just a keyboard
  • navigate most of the websites using speech recognition software
  • listen to most of the websites using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • view a text-only version of our main website (https://www.westyorksfire.gov.uk/)
  • We’ve also made website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • colour contrast for some text is not at the required level (but we do provide a fully accessible text-only version of our main website to help users with visual impairments.
  • some older PDF documents may not be fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email: webadministrator@westyorksfire.gov.uk

We’ll consider your request and get back to you in 28 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by email: webadministrator@westyorksfire.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

WYFRS is committed to making its website(s) accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Some form elements do not have appropriate labels marked up for screen readers.

We plan to add text alternatives for all images and appropriate form labels by 15th October 2020. When we publish new content we’ll make sure our use of images and forms meets accessibility standards.

Disproportionate burden

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content occasionally overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we may have PDFs with information on programmes we offer, and forms published as Word documents. We strive to make these accessible for all and will be reviewing all such documents offered through our website by the end of December 2020.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

We will strive to ensure that any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our digital roadmap through 2021 has an emphasis on optimising user experience and improving accessibility in key areas of our website.

Preparation of this accessibility statement

This statement was prepared on 21st September 2020. It was last reviewed on 21st September 2020.

This website was last tested on 20th September 2020. The test was carried out by our digital partner, Red Bullet.

We used this approach to deciding on a sample of pages to test:

  • Noted a sample of page and content styles from the site.
  • Noted common user journeys within the site (based on analytical data) and ensured these were tested for accessibility.
  • Looked at key site functionality and the pages this functionality resided in.

You can read the full accessibility test report on request, please contact us.