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Praise for Fire Service

West Yorkshire Fire and Rescue Service received an average of 22 compliments each month last year.

In total, the brigade received 269 compliments during 2014/15 in the form of telephone calls, letters or emails. Most compliments were received following incidents attended by firefighters, or fire safety information given in the community. With 11 of the compliments, cash gifts totalling £720 were given and passed on to The Fire Fighters Charity.

Chair of West Yorkshire Fire and Rescue Authority, Councillor Judith Hughes, said: “It is wonderful that these people and organisations went to the trouble of contacting the brigade to express their thanks. I know firefighters and support staff do a fantastic job keeping West Yorkshire safe and it’s lovely to hear when the public express their appreciation.”

The brigade recorded 43 complaints during 2014/15 , down from 70 the previous year.

Councillor Hughes added: “Although we do not wish to receive any complaints at all, it is important to point out that West Yorkshire Fire and Rescue Service attended 18,452 incidents last year, carried out 6,263 operational risk visits and delivered 42,372 home fire safety checks. We welcome any constructive criticism and hope to learn from it.”

Of the 43 complaints received, 20 were upheld, two were attributed to a different organisation and two were withdrawn. Thirty-eight of the complaints were resolved at the earliest stage.