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Performance Report 2010/11
The Performance outturns link below provides information regarding the performance of West Yorkshire Fire and Rescue Service. This shows how we have performed against our targets and future targets we have set.
Performance outturns for 2010/11 and performance targets from 2011/12 to 2013/14 (209.11kb) (PDF Document - Opens in a new window)
Our performance is also compared with other Metropolitan Fire and Rescue Services, which include: South Yorkshire, London, West Midlands, Greater Manchester, Tyne and Wear and Merseyside. The link below depicts charts showing how we compare with these other 'similar' fire authorities.
Comparison with other Metropolitan Fire and Rescue Services (372.88kb) (PDF Document - Opens in a new window)
Incidents Attended 2010/11
In 2010/11 we attended 31,839 incidents, a reduction of 7.25% on 2009/10. The pie chart shown via the following link provides a breakdown into the categories of the calls attended.
Incidents Attended 2010/11 (38.36kb) (PDF Document - Opens in a new window)
The tabs below give further details of West Yorkshire Fire and Rescue Service performance during 2010/11 in the following categories:
- Primary Fires
- Deliberate Fires
- Accidental Dwelling Fires (ADF)
- False Alarms
- Compliments and Complaints (Feedback)
Primary Fires
Primary fires are the most serious type of fire. Reductions in primary fires can be attributed to targeted fire prevention and protection work.
Primary fires between 2009/10 and 2010/11 have reduced by 8%. Fire fatalities between 2009/10 and 2010/11 have reduced by 7%. Fire Casualties between 2009/10 and 2010/11 have increased by 8% but the overall trend over the last 5 years continues to decline.
Primary Fires 2010-11 (285.16kb) (PDF Document - Opens in a new window)
Deliberate Fires
Each of the five districts; Bradford, Calderdale, Kirklees, Leeds and Wakefield, working in partnership with other agencies, has its own arson task force working to try to reduce the number of arson incidents within their respective districts.
We have achieved reductions in deliberate primary and secondary fires between 2009-10 and 2010-11. Primary deliberate fires have reduced by 14% and secondary deliberate fires have reduced by 15%.
Deliberate Fires 2010-11 (198.32kb) (PDF Document - Opens in a new window)
ADF
Preventative work carried out by the service can be quantified by a reduction of occurrences of accidental dwelling fires (ADF).
Accidental dwelling fires and deaths have decreased by 2.5% and 51.6% respectively between 2009-10 and 2010-11.
There has been an increase in the number of injuries arising from accidental dwelling fires between 2009-10 and 2010-11. However, the overall trend over the past 5 years continues to decrease.
Regular community fire safety campaigns and home fire safety checks have promoted the use and maintenance of smoke alarms in dwellings. In 2010-11, smoke alarms activated in 52.17% of dwelling fires; an improvement on 50.94% during 2009-10, and a huge improvement on 27.90% during 2004-05.
Accidental Dwelling Fires 2010-11 (240.69kb) (PDF Document - Opens in a new window)
False Alarms
In 2010/11 West Yorkshire Fire and Rescue Service received 948 hoax calls, which is a 33% reduction on the previous year’s total. 353 of these calls (37%) were identified as hoax calls by our mobilising centre staff who, therefore did not mobilise resources. This is part of our initiative to ‘challenge’ callers where there is a suspicion that they may be making a hoax call. However, the remaining 595 hoax calls did result in our attendance.
Another type of false alarm results from alarms raised by automatic fire detection equipment. In 2010/11 we received 5,434 such alarms from non-domestic premises. A slight increase on the previous year but still well within target.
False Alarm Calls 2010-2011 (261.78kb) (PDF Document - Opens in a new window)
Feedback
During the period 1 April 2010 to 31 March 2011 West Yorkshire Fire and Rescue Service (WYFRS) received 383 compliments and 58 complaints.
The number of compliments have increased substantially over the years indicating that the service provided by WYFRS to its local communities continues to meet and, at times, exceed the public's expectations of our performance.
The reports below provide details of compliments and complaints for the period 2009/10 and 2010/11.
