Performance

Service Plan open at the page identifying the cost of the service

Performance Report 2013/14

The Performance outturns link below provides information regarding the performance of West Yorkshire Fire and Rescue Service. This shows how we have performed against our targets and future targets we have set.

Performance outturns for 2013/14 (82.8kb) (PDF Document - Opens in a new window)

Our performance is also compared with other Metropolitan Fire and Rescue Services, which include: South Yorkshire, London, West Midlands, Greater Manchester, Tyne and Wear and Merseyside. The link below depicts charts showing how we compare with these other 'similar' fire authorities.

Comparison with other Metropolitan Fire and Rescue Services (206.87kb) (PDF Document - Opens in a new window)

Incidents Attended 2013/14

In 2013/14 we attended 22,737 incidents, a increase of 2.26% on 2012/13. The pie chart shown via the following link provides a breakdown into the categories of the calls attended.

Incidents Attended 2013/14 (33.66kb) (PDF Document - Opens in a new window)

The tabs below give further details of West Yorkshire Fire and Rescue Service performance during 2013/14 in the following categories:

  • Primary Fires
  • Deliberate Fires
  • Accidental Dwelling Fires (ADF)
  • False Alarms
  • Compliments and Complaints (Feedback)

Primary Fires

Primary fires are the most serious type of fire. Reductions in primary fires can be attributed to targeted fire prevention and protection work.

Primary fires between 2012/13 and 2013/14 have reduced by 7%. Fire fatalities between 2012/13 and 2013/14 increased from 6 to 13 and Fire Casualties reduced from 211 in 2012/13 to 192 in 2013/14.

Primary Fires 2013-14 (566.88kb) (PDF Document - Opens in a new window)

Deliberate Fires

We work, in partnership with other agencies, to try to reduce the number of arson incidents across West Yorkshire.

Primary deliberate fires have reduced by 8.24% between 2012/13 and 2013/14 and secondary deliberate fires have increased by 26.95%.

Deliberate Fires 2013-14 (574.97kb) (PDF Document - Opens in a new window)

ADF

Preventative work carried out by the service can be quantified by a reduction of occurrences of accidental dwelling fires (ADF).

Accidental dwelling fires have decreased by 6.12% between 2012/13 and 2013/14 and injuries arising from these accidental dwelling fires have decreased by 9.26%. However the number of deaths increased from 4 to 11.

Regular fire prevention campaigns and home fire safety checks have promoted the use and maintenance of smoke alarms in dwellings. In 2013-14, smoke alarms activated in 54.03% of dwelling fires; which is a increase on the 53.88% during 2012-13, and a huge improvement on 27.90% during 2004-05.

Accidental Dwelling Fires 2013-14 (945.07kb) (PDF Document - Opens in a new window)

False Alarms

In 2013/14 West Yorkshire Fire and Rescue Service (WYFRS) received 549 hoax calls, which is a 24.28% decrease on the previous year’s total. 369 of these calls (67.21%) were identified as hoax calls by our control staff, who therefore did not mobilise resources. This is part of our initiative to ‘challenge’ callers where there is a suspicion that they may be making a hoax call. However, the remaining 180 hoax calls did result in our attendance.

Another type of false alarm results from alarms raised by automatic fire detection equipment. In 2013/14 we received 3482 such alarms from non-domestic premises which is an decrease on the previous year of 7.12%. This builds on the overall reduction of 42% which we have seen since the introduction of call challenging in December 2011.

To further reduce the instances of false alarms within non-domestic premises, WYFRS introduced a charging policy for persistent false alarms on 1 April 2014. The pilot which will run for 18 months seeks to encourage those responsible for fire alarms to manage them appropriately and reduce the number of false alarms we attend. For those who continue to generate persistent false alarms that result in the attendance of WYFRS a charge of £350 is issued.

False Alarm Calls 2013-14 (568.35kb) (PDF Document - Opens in a new window)

Feedback

During the period 1 April 2013 to 31 March 2014 West Yorkshire Fire and Rescue Service (WYFRS) received 303 compliments and 70 complaints.

The number of compliments indicates that the service provided by WYFRS to its local communities continues to meet and, at times, exceed the public's expectations of our performance.

The reports below provide details of compliments and complaints for each of the periods 2009/10 to 2013/14.