Performance

Service Plan open at the page identifying the cost of the service

Performance Report 2012/13

The Performance outturns link below provides information regarding the performance of West Yorkshire Fire and Rescue Service. This shows how we have performed against our targets and future targets we have set.

Performance outturns for 2012/13 and performance targets from 2012/13 to 2014/15 (213.97kb) (PDF Document - Opens in a new window)

Our performance is also compared with other Metropolitan Fire and Rescue Services, which include: South Yorkshire, London, West Midlands, Greater Manchester, Tyne and Wear and Merseyside. The link below depicts charts showing how we compare with these other 'similar' fire authorities.

Comparison with other Metropolitan Fire and Rescue Services (298.15kb) (PDF Document - Opens in a new window)

Incidents Attended 2012/13

In 2012/13 we attended 22,234 incidents, a reduction of 26.14% on 2011/12. The pie chart shown via the following link provides a breakdown into the categories of the calls attended.

Incidents Attended 2012/13 (5.62kb) (PDF Document - Opens in a new window)

The tabs below give further details of West Yorkshire Fire and Rescue Service performance during 2012/13 in the following categories:

  • Primary Fires
  • Deliberate Fires
  • Accidental Dwelling Fires (ADF)
  • False Alarms
  • Compliments and Complaints (Feedback)

Primary Fires

Primary fires are the most serious type of fire. Reductions in primary fires can be attributed to targeted fire prevention and protection work.

Primary fires between 2011/12 and 2012/13 have reduced by 14.66%. Fire fatalities between 2011/12 and 2012/13 have reduced by 25% and Fire Casualties between 2011/12 and 2012/13 have increased by 29.86%.

Primary Fires 2012-13 (193.25kb) (PDF Document - Opens in a new window)

 

Deliberate Fires

We work, in partnership with other agencies, to try to reduce the number of arson incidents across West Yorkshire.

We have achieved reductions in deliberate primary and secondary fires between 2011/12 and 2012/13. Primary deliberate fires have reduced by 22.21% and secondary deliberate fires have reduced by 49.95%.

Deliberate Fires 2012-13 (211.48kb) (PDF Document - Opens in a new window)

ADF

Preventative work carried out by the service can be quantified by a reduction of occurrences of accidental dwelling fires (ADF).

Accidental dwelling fires have decreased by 7.67% between 2011/12 and 2012/13.  Injuries arising from these accidental dwelling fire have decreased by 20.59% and deaths have remained the same.

Regular community fire safety campaigns and home fire safety checks have promoted the use and maintenance of smoke alarms in dwellings. In 2012-13, smoke alarms activated in 53.88% of dwelling fires; which is a decrease on the 56.1% during 2011-12, but this still remains huge improvement on 27.90% during 2004-05.

Accidental Dwelling Fires 2012-13 (238.34kb) (PDF Document - Opens in a new window)

False Alarms

In 2012/13 West Yorkshire Fire and Rescue Service received 725 hoax calls, which is a 27.72% decrease on the previous year’s total.  268 of these calls (36.97%) were identified as hoax calls by our control staff who, therefore did not mobilise resources.  This is part of our initiative to ‘challenge’ callers where there is a suspicion that they may be making a hoax call. However, the remaining 457hoax calls did result in our attendance.

Another type of false alarm results from alarms raised by automatic fire detection equipment. In 2012/13 we received 4737 such alarms from non-domestic premises which is an increase on the previous year of 8.15%.

False Alarm Calls 2012-2013 (197.98kb) (PDF Document - Opens in a new window)

Feedback

During the period 1 April 2012 to 31 March 2013 West Yorkshire Fire and Rescue Service (WYFRS) received 287 compliments and 40 complaints.

The number of compliments have increased substantially over the years indicating that the service provided by WYFRS to its local communities continues to meet and, at times, exceed the public's expectations of our performance.

The reports below provide details of compliments and complaints for the period 2009/10, 2010/11, 2011/12 and 2012/13.