Performance Report 2011/12
The Performance outturns link below provides information regarding the performance of West Yorkshire Fire and Rescue Service. This shows how we have performed against our targets and future targets we have set.
Performance outturns for 2011/12 and performance targets from 2012/13 to 2014/15 (87.75kb) (PDF Document - Opens in a new window)
Our performance is also compared with other Metropolitan Fire and Rescue Services, which include: South Yorkshire, London, West Midlands, Greater Manchester, Tyne and Wear and Merseyside. The link below depicts charts showing how we compare with these other 'similar' fire authorities.
Comparison with other Metropolitan Fire and Rescue Services (758.66kb) (PDF Document - Opens in a new window)
Incidents Attended 2011/12
In 2011/12 we attended 30,103 incidents, a reduction of 5.46% on 2010/11. The pie chart shown via the following link provides a breakdown into the categories of the calls attended.
Incidents Attended 2011/12 (38.75kb) (PDF Document - Opens in a new window)
The tabs below give further details of West Yorkshire Fire and Rescue Service performance during 2011/12 in the following categories:
- Primary Fires
- Deliberate Fires
- Accidental Dwelling Fires (ADF)
- False Alarms
- Compliments and Complaints (Feedback)
Primary fires are the most serious type of fire. Reductions in primary fires can be attributed to targeted fire prevention and protection work.
Primary fires between 2010/11 and 2011/12 have reduced by 10.15%. Fire fatalities between 2010/11 and 2011/12 have reduced by 50% and Fire Casualties between 2010/11 and 2011/12 have decreased by 1.8%.
Primary Fires 2011-2012 (1453.67kb) (PDF Document - Opens in a new window)
We work, in partnership with other agencies, to try to reduce the number of arson incidents across West Yorkshire.
We have achieved reductions in deliberate primary and secondary fires between 2010-11 and 2011-12. Primary deliberate fires have reduced by 16.4% and secondary deliberate fires have reduced by 6.1%.
Deliberate Fires 2011-12 (554.06kb) (PDF Document - Opens in a new window)
Preventative work carried out by the service can be quantified by a reduction of occurrences of accidental dwelling fires (ADF).
Accidental dwelling fires and deaths have decreased by 3.7% and 41.9% respectively between 2010-11 and 2011-12.
There has been an increase in the number of injuries arising from accidental dwelling fires between 2010-11 and 2011-12. However, the overall trend over the past 5 years continues to decrease.
Regular community fire safety campaigns and home fire safety checks have promoted the use and maintenance of smoke alarms in dwellings. In 2011-12, smoke alarms activated in 56.1% of dwelling fires; an improvement on 52.2% during 2010-11, and a huge improvement on 27.90% during 2004-05.
Accidental Dwelling Fires 2011-12 (588.22kb) (PDF Document - Opens in a new window)
In 2011/12 West Yorkshire Fire and Rescue Service received 1003 hoax calls, which is a 5.8% increase on the previous year’s total. 641 of these calls (63.9%) were identified as hoax calls by our mobilising centre staff who, therefore did not mobilise resources. This is part of our initiative to ‘challenge’ callers where there is a suspicion that they may be making a hoax call. However, the remaining 362 hoax calls did result in our attendance.
Another type of false alarm results from alarms raised by automatic fire detection equipment. In 2011/12 we received 4,380 such alarms from non-domestic premises. A decrease on the previous year of 19.4%.
False Alarm Calls 2011-2012 (633.14kb) (PDF Document - Opens in a new window)
During the period 1 April 2011 to 31 March 2012 West Yorkshire Fire and Rescue Service (WYFRS) received 374 compliments and 71 complaints.
The number of compliments has increased substantially over the years indicating that the service provided by WYFRS to its local communities continues to meet and, at times, exceed the public's expectations of our performance.
The reports below provide details of compliments and complaints for the period 2009/10, 2010/11 and 2011/12.