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As part of the modernising government initiative, and in support of the white paper ‘Strong Local Leadership – Quality Public Services’, the government introduced the e-government initiative in 2002. The initiative is described in the DTLR consultation paper:
‘e-gov@local’
Towards a national strategy for local e-government
The aim of the national strategy for e-government is that by 2005 all services capable of being delivered electronically should be available by this method. This target applies to all public sector organisations (including the Fire and Rescue Service). Electronic service delivery, however is not meant to replace existing ways in which services are delivered such as face-to-face, telephone and written, but compliment them.
To meet this target West Yorkshire Fire & Rescue Authority has developed its own strategy for e-government, which sets out how the Authority proposes to introduce electronic service delivery. The strategy takes account the fact that in the Fire and Rescue Service there are challenges and approaches that are different to those of multi-purpose authorities.
Many aspects of this Authority’s service delivery are practically based, as you would expect in fire fighting and rescue operations, and are not capable of being delivered electronically.
However, there are still many opportunities for the Authority to provide citizens with alternative ways to access their services and new innovative technological means better supporting of staff in the delivery of a more practical and effective service.
WYFA as an e-organisation – The Six Themes
The National Strategy for Local e-government identifies the building blocks with which local authorities (including fire authorities) can build and implement their own e-strategies.
The six themes (illustrated below) are
1 – interactions and transactions (BVPI 157)
2 - access channels
3 - trust and connections
4 - enablers
5 - core systems
6 - people
The Authority has identified over 200 interactions with citizens that can be e-enabled, which are prioritised according to volume and cost efficiency.