Targets and Performance

Performance 2017/18

The links below provide information regarding the performance of West Yorkshire Fire and Rescue Service. This shows how we have performed against our targets.

Service Delivery Targets

Corporate Health Indicators

Incidents Attended 2017/18

In 2017/18 we attended 22,925 incidents, a increase of 2.13% on the 22,447 incidents attended in 2016/17.  The pie chart shown via the following link provides a breakdown into the categories of the calls attended.

Incidents Attended 2017/18

The tabs below give further details of West Yorkshire Fire and Rescue Service performance during 2016/17 in the following categories

  • Fires
  • Accidental Dwelling Fires (ADF)
  • False Alarms
  • Compliments and Complaints (Feedback)
  • Performance Reports

Fires

Primary Fires

Primary fires are the most serious type of fire.  Reductions in primary fires can be attributed to targeted fire prevention and protection work.

There were 3271 Primary fires in  2017/18 which is lower than the 3632 in 2016/17.  Fire fatalities in 2017/18  were 17, which is higher than the 9 in 2016/17. Fire Casualties have decreased, being 215 in 2016/17 and 193 in 2017/18.

Primary Fires 2017/18 (opens in new window)

 

Deliberate Fires

We work, in partnership with other agencies, to try to reduce the number of arson incidents across West Yorkshire.

Primary deliberate fires have decreased by 12% between 2016/17 (1731) and 2017/18 (1516) and secondary deliberate fires have increased by 15% (from 4515 to 5198).

Deliberate Fires 2017/18

ADF

Preventative work carried out by the service can be quantified by a reduction of occurrences of accidental dwelling fires (ADF).

Accidental dwelling fires have decreased by 6.9% between 2016/17 (991) and 2017/18 (923) and injuries arising from these accidental dwelling fires have decreased from 143 to 119.  The number of deaths in accidental dwelling fires has increased from 6 to 12.

Regular fire prevention campaigns and Safe and Well visits have promoted the use and maintenance of smoke alarms in dwellings.  In 2017/18, smoke alarms activated in 56.71% of dwelling fires; which is a increase on the 55.1% during 2016/17, and a huge improvement on 27.90% during 2004/05.

Accidental Dwelling Fires 2017/18

False Alarms

In 2017/18 we received 3243 false alarm calls resulting from alarms raised by automatic fire detection equipment in non-domestic premises.  This is an increase of 0.9% on the previous years 3214 false alarm calls.

To further reduce the instances of false alarms within non-domestic premises, WYFRS introduced a charging policy for persistent false alarms on 1 April 2014. The pilot which ran for 18 months sought to encourage those responsible for fire alarms to manage them appropriately and reduce the number of false alarms we attend.  For those who continue to generate persistent false alarms that result in the attendance of WYFRS a charge of £350 is issued.

False Alarm Calls 2017/18 

Feedback

During the period 1 April 2017 to 31 March 2018 West Yorkshire Fire and Rescue Service (WYFRS) received 319 compliments and 39 complaints.

The number of compliments indicates that the service provided by WYFRS to its local communities continues to meet and, at times, exceed the public’s expectations of our performance.

The reports below provide details of compliments and complaints for each of the periods 2009/10 to 2017/18.

Performance Report 2017/18

West Yorkshire Fire and Rescue Service reports on performance regularly throughout the year.  These reports include targets which are set annually.  For the latest report click on the link below:

Performance Management Report 2017-18

The final reports for the previous three years is shown below:

Performance Management Report 2016-17

Performance Management Report 2015-16

Performance Management Report 2014-15