Targets and Performance

Performance 2014/15

The Performance outturns link below provides information regarding the performance of West Yorkshire Fire and Rescue Service. This shows how we have performed against our targets and future targets we have set.

Performance outturns for 2014/15 (opens in new window)

Incidents Attended 2014/15

In 2014/15 we attended 21,401 incidents, a decrease of 5.88% on the 22,737 incidents attended in 2013/14.  The pie chart shown via the following link provides a breakdown into the categories of the calls attended.

Incidents Attended 2014/15 (opens in new window)

The tabs below give further details of West Yorkshire Fire and Rescue Service performance during 2014/15 in the following categories

  • Fires
  • Accidental Dwelling Fires (ADF)
  • False Alarms
  • Compliments and Complaints (Feedback)
  • Performance Reports

Fires

Primary Fires

Primary fires are the most serious type of fire.  Reductions in primary fires can be attributed to targeted fire prevention and protection work.

Primary fires between 2013/14 (2935) and 2014/15 (2926) have remained very similar.  Fire fatalities between 2013/14 and 2014/15 remained the same at 11 in each year and and Fire Casualties remained at similar level, increasing slightly from 191 in 2013/14 to 196 in 2014/15.

Primary Fires 2014/15 (opens in new window)

 

Deliberate Fires

We work, in partnership with other agencies, to try to reduce the number of arson incidents across West Yorkshire.

Primary deliberate fires have reduced by 4% between 2013/14 (1125) and 2014/15 (1079) and secondary deliberate fires have also reduced by 3% (from 4541 to 4420).

Deliberate Fires 2014/15 (opens in new window)

ADF

Preventative work carried out by the service can be quantified by a reduction of occurrences of accidental dwelling fires (ADF).

Accidental dwelling fires have increased by 3.7% between 2013/14 (1044) and 2014/15 (1083) and injuries arising from these accidental dwelling fires have remained at a similar level, increasing slightly from 146 to 148.  The number of deaths in accidental dwelling fires has decreased from 9 to 7.

Regular fire prevention campaigns and home fire safety checks have promoted the use and maintenance of smoke alarms in dwellings.  In 2014/15, smoke alarms activated in 55.5% of dwelling fires; which is a increase on the 54.0% during 2013/14, and a huge improvement on 27.90% during 2004/05.

Accidental Dwelling Fires 2014/15

False Alarms

In 2014/15 we received 3238 false alarm calls resulting from alarms raised by automatic fire detection equipment in non-domestic premises.  This is a decrease of 7.12% on the previous years 3482 false alarm calls.

To further reduce the instances of false alarms within non-domestic premises, WYFRS introduced a charging policy for persistent false alarms on 1 April 2014. The pilot which will run for 18 months seeks to encourage those responsible for fire alarms to manage them appropriately and reduce the number of false alarms we attend.  For those who continue to generate persistent false alarms that result in the attendance of WYFRS a charge of £350 is issued.

False Alarm Calls 2014-15

Feedback

During the period 1 April 2014 to 31 March 2015 West Yorkshire Fire and Rescue Service (WYFRS) received 269 compliments and 43 complaints.

The number of compliments indicates that the service provided by WYFRS to its local communities continues to meet and, at times, exceed the public’s expectations of our performance.

The reports below provide details of compliments and complaints for each of the periods 2009/10 to 2014/15.

Performance Report 2016/17

West Yorkshire Fire and Rescue Service reports on performance regularly throughout the year.  These reports include targets which are set annually.  For the latest report click on the link below:

Performance Management Report 2016-17

The final reports for the previous two years is shown below:

Performance Management Report 2015-16

Performance Management Report 2014-15