Targets and Performance

Performance 2016/17

The links below provide information regarding the performance of West Yorkshire Fire and Rescue Service. This shows how we have performed against our targets.

Service Delivery Targets (opens in new window)

Corporate Health Indicators (opens in new window)

Incidents Attended 2016/17

In 2016/17 we attended 22,447 incidents, a increase of 1.4% on the 22,138 incidents attended in 2015/16.  The pie chart shown via the following link provides a breakdown into the categories of the calls attended.

Incidents Attended 2016/17 (opens in new window)

The tabs below give further details of West Yorkshire Fire and Rescue Service performance during 2014/15 in the following categories

  • Fires
  • Accidental Dwelling Fires (ADF)
  • False Alarms
  • Compliments and Complaints (Feedback)
  • Performance Reports

Fires

Primary Fires

Primary fires are the most serious type of fire.  Reductions in primary fires can be attributed to targeted fire prevention and protection work.

There were 3632 Primary fires in  2016/17 which is higher than the 3227 in 2015/16.  Fire fatalities in 2016/17  were 9, which is lower than the 21 in 2014/15. Fire Casualties have decreased, being 234 in 2015/16 and 215 in 2016/17.

Primary Fires 2016/17 (opens in new window)

 

Deliberate Fires

We work, in partnership with other agencies, to try to reduce the number of arson incidents across West Yorkshire.

Primary deliberate fires have increased by 23% between 2015/16 (1402) and 2016/17 (1731) and secondary deliberate fires have also reduced by 4% (from 4707 to 4515).

Deliberate Fires 2016/17 (opens in new window)

ADF

Preventative work carried out by the service can be quantified by a reduction of occurrences of accidental dwelling fires (ADF).

Accidental dwelling fires have decreased by 4% between 2015/16 (1032) and 2016/17 (991) and injuries arising from these accidental dwelling fires have remained at a similar level, decreasing slightly from 145 to 143.  The number of deaths in accidental dwelling fires has decreased from 17 to 6.

Regular fire prevention campaigns and home fire safety checks have promoted the use and maintenance of smoke alarms in dwellings.  In 2016/17, smoke alarms activated in 55.1% of dwelling fires; which is a increase on the 54.9% during 2015/16, and a huge improvement on 27.90% during 2004/05.

Accidental Dwelling Fires 2016/17  (opens in new window)

False Alarms

In 2016/17 we received 3214 false alarm calls resulting from alarms raised by automatic fire detection equipment in non-domestic premises.  This is a decrease of 0.89% on the previous years 3243 false alarm calls.

To further reduce the instances of false alarms within non-domestic premises, WYFRS introduced a charging policy for persistent false alarms on 1 April 2014. The pilot which will run for 18 months seeks to encourage those responsible for fire alarms to manage them appropriately and reduce the number of false alarms we attend.  For those who continue to generate persistent false alarms that result in the attendance of WYFRS a charge of £350 is issued.

False Alarm Calls 2016-2017 (opens in new window)

Feedback

During the period 1 April 2016 to 31 March 2017 West Yorkshire Fire and Rescue Service (WYFRS) received 332 compliments and 45 complaints.

The number of compliments indicates that the service provided by WYFRS to its local communities continues to meet and, at times, exceed the public’s expectations of our performance.

The reports below provide details of compliments and complaints for each of the periods 2009/10 to 2016/17.

Performance Report 2016/17

West Yorkshire Fire and Rescue Service reports on performance regularly throughout the year.  These reports include targets which are set annually.  For the latest report click on the link below:

Performance Management Report 2016-17

The final reports for the previous two years is shown below:

Performance Management Report 2015-16

Performance Management Report 2014-15